1. These terms
1.1. What these terms cover. These are the terms and conditions of relating to the booking of our holiday accommodation featured on our site.
1.2. Why you should read them. Please read these terms carefully before you submit your booking request to us. These terms tell you who we are, our obligations in relation to the booking, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
- You are an individual.
- You are making a booking with us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your booking. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement relating to this agreement.
2. Information about us and how to contact us
2.1. Who we are. We are Cassano Developments Limited a company registered in England and Wales. Our company registration number is 05120414 and our registered office is at 93 Hills Road, Cambridge CB2 1PG.
2.2. How to contact us. You can contact us by writing to us at 93 Hills Road, Cambridge CB2 1PG or email, email@example.com
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1. How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the booking. This might be because there is no availability, because of unexpected limits on our resources or because we have identified an error in the price or description of the booking.
3.3. Your booking number. We will assign a booking number to your booking and tell you what it is when we accept that booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
4. Our bookings
4.1. Properties may vary slightly from their pictures. The images of the properties on our website are for illustrative purposes only. Although we have made every effort to display the accurate pictures, your property may vary slightly from those images.
4.2. Property contents may also slightly vary. The property contents may vary slightly from those listed or shown in images on our website.
5. Your rights to make changes
If you wish to make a change to the booking you have booked please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking, the dates of your booking or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. Our rights to make changes
6.1. Minor changes to the bookings. We may change the booking:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor alterations, for example to make repairs to the property.
6.2. More significant changes to the bookings and these terms. In addition, as we informed you in the description of the property on our website, we may change the time and date of your booking, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any element of the booking you have paid for but will not benefit from.
7. Our booking obligations
7.1. Additional costs. The additional costs relating to the booking will be as displayed to you on our website.
7.2. Booking date. We will make sure the property is made available to you and your guests to enjoy on the dates agreed with you during the booking process.
7.3. We will:
(a) show all due consideration and respect to you and your guests; and
(b) comply with all applicable laws and regulations, in particular, relating to fire, health, safety and planning and data protection.
7.4. We are not responsible for problems outside our control. If our ability to let the property is impacted by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the event, for example, if we become aware of any health and safety or quality-related issue with the property or its immediate surroundings (such as contamination to the property’s water supply). Provided we do this we will not be liable for problems caused by the event, but if there is a risk of problems that substantial interfere with your ability to use the property you may contact us to end the contract and receive a refund for any for any element of the booking you have paid for but will not benefit from.
7.5. What will happen if you do not give required information to us. We may need certain information from you so that we know who will be at the property which is being let and so that we can reasonably fulfil your booking, for example, details of the proposed occupants. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for problems with the boking if they are caused by you not giving us the information we need within a reasonable time of us asking for it.
8. Your booking obligations
8.1. You are only entitled to use the property you book as a holiday let. As you are only using the property as a holiday let, you have no rights to remain at the property. If the circumstances of your occupation are clearly not a holiday let (for example, if it is for a long time), the courts may decide that it is an assured shorthold tenancy agreement, which would increase your rights. For this reason, we do not offer bookings of over 28 consecutive days.
8.2. In addition to the obligations specific to your booking, you have the following responsibilities in respect of all booking you make.
(a) The number of guests occupying the property must not exceed the number stated in your booking.
(b) You will (and ensure that your guests will) show all due consideration and respect for us, our representatives and neighbours or other persons or parties that have a connection with the property.
(c) You will (and ensure that your guests will) use the property lawfully, will not abuse any facilities provided and will comply with any health and safety or other policies or instructions notified to you by us in connection with the property.
(d) You will allow us and our representative to access the property at any reasonable time during the booking provided we give you reasonable advance notice (except in emergencies).
(e) You will keep the property and all furniture, utensils, equipment, fixtures, fittings and contents in or on the property in the same state of repair and condition as at the commencement of the booking and to ensure that at the end of that booking the property is left in the same state of order and cleanliness in which it was found. We may make an additional, reasonable charge for professional cleaning after your and your guests’ occupancy as may be required to return the property to its original state of cleanliness and tidiness.
(f) You will to report as soon as possible to us any breakages or damage caused by you or your guests during the booking. Without affecting any other remedies that we have under this agreement, you promise to fully reimburse us for the cost of replacement or repair for such breakages or damage.
(g) You will arrive during the check in period on the arrival day and vacate the property during the check in period on the day of departure as detailed in your booking unless you agreed otherwise with us.
(h) You will not to allow any person other than you and your guests to use the facilities and amenities of the property without our express permission.
(i) You will notify all guests before the booking starts of your and their obligations under this clause.
(j) You will not bring any pets into the property.
(k) You will not smoke smoke in the property.
8.3. Responsibility for guests. You will be responsible for all guests staying at the property during your booking and the things they do (and do not do) even if you do not stay there yourself during the booking.
8.4. Impact of failure to fulfil your obligations. In the event that you or any guest fail to comply with the requirements set out above in this clause, we (or our representative) can refuse to allow you and your guests to enter and stay at the property or can require you and your guests to leave the property before the end of the booking. In either case, you will be treated as having failed to comply with your obligations under this agreement and the provision set out in clause 11.1(c) will apply.
9. Your rights to end the contract
9.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
(b) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.4.
9.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any part of the booking which has not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the booking or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or significant error in the any additional charges, the contents of and facilities available at the property, maximum occupancy numbers, any accreditations, awards or descriptions of quality relating to the booking you have made and you do not wish to proceed;
(c) there is a substantial risk that neither the property nor a suitable alternative will be available because of events outside our control;
(d) you have a legal right to end the contract because of something we have done wrong.
9.3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for some products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, do not apply here because the services provided under the contract are accommodation and leisure services for which the contract provides a specific period of performance.
9.4. Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately.If we are able to receive a new booking for your cancelled dates then we will refund your payment in full.Our cancellation charges are what you must pay for our properties based on time until start of stay.
1 week or less 100%
2 weeks or less 85%
3 weeks or less 60%
4 weeks or less 40%
10. How to end the contract with us
10.1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at firstname.lastname@example.org or sending a letter to 93 Hills Road, Cambridge CB2 1PG. Please provide your name, home address, details of the booking and, where available, your phone number and email address.
10.2. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the booking, by the method you used for payment. However, we may make deductions from the price, as described in these terms.
11. Our rights to end the contract
11.1. We may end the contract if you break it or unforeseen problems arise. We may end the contract for a booking at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the booking; and
(c) you do not, within a reasonable time of us asking, comply with your other obligations under this agreement.
11.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for such elements of the booking that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
12. If there is a problem with the booking How to tell us about problems.
If you have any questions or complaints about the booking, contact us email@example.com or write to 93 Hills road Cambridge cb2 1pg or telephone 07504 665355.
13. Your rights in respect of bookings if you are a consumer
If you are a consumer we are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
14. Price and payment
14.1. Where to find the price for the booking. The price of the booking (which includes VAT) will be the price indicated on the booking pages when you placed your booking. We take all reasonable care to ensure that the price of the booking advised to you is correct. However please see clause 14.2 for what happens if we discover an error in the price of the booking you make.
14.2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the bookings we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking’s correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
14.3. When you must pay and how you must pay. We accept payment with all credit cards and PayPal. You must make an advance payment of % of the price of the booking before your booking request can be accepted. We will invoice you for the balance of the price of the services when your booking request is accepted. You must pay the booking deposit within 7 days of the booking date. You must pay the balance within 6 weeks of the arrival date.
14.4. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
15. Our responsibility for loss or damage suffered by you if you are a consumer
15.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
15.3. We are not liable for business losses. If you are a consumer we only supply the services for to you for domestic and private purposes. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
16. Our responsibility for loss or damage suffered by you if you are a business
16.1. Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
16.2. Except to the extent expressly stated these terms all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3. Subject to clause 16.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the price of your booking
17. How we may use your personal information
17.1. How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the services to you;
(b) to process your payment for the services; and
(c) if you agreed to this during the booking process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
17.2. We will only give your personal information to third parties where the law either requires or allows us to do so.
18. Other important terms
18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You may not transfer this agreement to someone else. However, you may ask for somebody else to take over your booking in accordance with clause 5.
18.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.6. Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.